Understand Our Website’s Privacy Policy and Data Protection

At Urbe Travel, we are committed to protecting your personal data and ensuring transparency in how we handle your information.
This Privacy Policy is Annex 1 to our Terms of Use and is intended to explain what data we collect, why we collect it, and how we treat and protect your personal information—always in accordance with Brazil’s General Data Protection Law (LGPD – Law No. 13.709/2019).

1. What Information Do We Collect?
When you interact with Urbe Travel, we may collect personal data such as your name, email address, IP address, and other identifiers (for example, device or browser data).

Any information capable of identifying you is treated as personal data and is protected by Urbe Travel in compliance with the LGPD.

2. When Do We Collect Your Data?
Your data may be collected when:

You accept our use of cookies during navigation (see our Cookie Policy).
You voluntarily provide your name and email to subscribe to our newsletter and receive exclusive content.

3. When Do We Start Processing Your Data?
Your personal data is processed when you give your clear and informed consent, for example, by subscribing to our newsletter.

Consent is one of the legal bases for processing data under the LGPD. However, Urbe Travel may also process your data under other legal grounds, when applicable and compliant with the law.

4. Why Do We Collect Your Data?
We use your data to:

Maintain a secure and updated contact list.
Send you exclusive travel content, news, and tips via our newsletter.
We do not sell, rent, or share your data with third parties.

In cases where external advertising (such as banners) is displayed within our newsletter, we instruct our business partners to respect data protection standards and safeguard your privacy.

5. Use of Cookies
Urbe Travel uses cookies and similar technologies (like pixels or tags) to recognize your browser or device and to improve your browsing experience.

These technologies may collect identifiers or behavioral data. You can disable cookies through your browser settings at any time.

For more details, please refer to our Cookie Policy, which is Annex 2 of our Terms of Use.

6. How We Protect Your Data
We apply modern digital security measures to protect your data and limit access to authorized personnel only.

However, no online system is completely immune to risks. Our website may contain links to third-party websites, which are not under our control. Therefore, this Privacy Policy does not apply to them, and Urbe Travel is not responsible for their practices or content.

7. Changes to This Privacy Policy
Urbe Travel may update this Privacy Policy at any time.

If changes are made, you’ll be notified on our website. If you disagree with the updates, you may request the deletion of your data in accordance with your rights under the LGPD.

If no action is taken, we’ll understand that you agree with the new terms, and your data will continue to be processed under the updated policy.

8. Data Subject Rights & Consent Withdrawal
As the data subject, you have the right to withdraw your consent at any time, in accordance with Article 8, Paragraph 5 of the LGPD.

To request consent withdrawal or to clarify any matter related to personal data processing, please send an email to: privacy@urbetravel.com.